Pre-sales
Questions
Is my credit card information totally safe
with you?
As
we use a third party credit card processor, we don't
have your credit card information with us. And therefore
we don't store your credit card information on our
system. We trust your credit card information is totally
secure.
If I buy a hosting plan today can I upgrade later when my site grows? Will i get charged for upgrading?
Yes, you can upgrade at any point. Just send an email to sales@LanComHosting.com and let them know which plan you want to upgrade to, they will prorate what you have used so far of your current plan cost. We do not charge an extra fee for upgrading your hosting plan!
Can I
register my domain name with you?
Yes, I am glad you asked, go
to http://www.LanComHosting.com/
and you can do it there for only $15.00 per year!!
Do
you offer unlimited
bandwidth?
No, it is not
possible to offer unlimited bandwidth at all. That would
be lying to our customers. Like everybody else, we are
required to pay for the amount of bandwidth we consume
to our upstream providers. We then in turn pass this fee
to our customers in order to provide enough resources to
our customers. This also applies to other hosts as well,
not just us.
Can
I try your system before
deciding?
Sure, we do not require any long term contracts, so you can pay for a month, then if you don't like our service you can contact billing and cancel your plan without paying another dime. We do not provide refunds, but if there is a time when the server goes down unexpectedly we will provide a partial or full discount on your next month's service.
Can
I host adult related sites?
No, we
do NOT allow adult content. laws, In order to keep this a Family Friendly service, we do NOT allow pornography of any kind! You will be terminated without a refund! We do not tolerate it at all.
Do
you allow MP3 files? Do you allow streaming of
videos?
Yes, we have no problem as long as
those MP3’s and video files are legitimately yours and do not violate copyright laws or our policies. Please make
sure you select the proper plan which allows it. We
suggest a higher bandwidth and space plan since mp3s and videos tend to be bigger files and once they are streamed they consume a lot of
bandwidth.
Are
you a reseller of another hosting
provider?
Yes, we are a reseller
for another provider. However, we are a growing company, and at some point we will purchase our own servers. We offer an affiliate program so that you can profit from referring customers to us.
How
soon will my account be
activated?
Most Accounts are
activated within 24 to 48 hours! In the case we need to
confirm billing, we will contact you. 99% of the time,
account activation happens within 24 hours!
Do
you offer money back
guarantee?
No, we do NOT offer any refunds. However, we do not require any long term contracts. You are billed automatically on a monthly, quarterly, semi-annually, or annual basis as you so choose. You may cancel at any time.
I already have a domain, can I use it with
your hosting? what are the
steps?
Yes,if you already have a
domain you can use it with our hosting plans. The first
step is going to www.LanComHosting.com and selecting the
hosting plan of your choice. Then follow the steps to
the order form. Select I already have a domain I would
like to use on the order form. Note this will not
transfer your domain from your current registrar where
you registered the domain, this will only transfer the
hosting if it is already hosted.(if you want to fully
transfer the domain to our registrar and extend the
registration for one year please go to http://www.LanComHosting.com/)
After you pay for the hosting you will receive an email
with all your login information to the server. You MUST
also login into your domain control panel where ever you
registered the domain and modify the NAMESERVERS or DNS
to ours, our nameservers will be in the welcome email,
you must make those changes in order for your website to
be live.
Billing
Questions
Can
I prepay for an additional monthly data
transfer/bandwidth?
No. If you need
more monthly data transfer, you need to upgrade your
account. If you need extra bandwidth for only one month,
please contact sales when you are about to exceed your
limit.
What
will happen when my site go over the
data transfer limit?
The system has
the capability to block sites that exceed their data
transfer limit. This will be done at the owner's option
of course, so you will have the choice to continue using
more data transfer and pay more at the end of the month,
or stop using more data transfer but no need to pay more
at the end of the month.
I
don't have credit card. Can I pay by check
or money order?
Yes, however if you
pay by check or money order, the hosting plan must be prepaid for
the year. It is not feasible to accept checks or money orders for
only a few dollars every month. If you want to send us
a check or money order then make it payable to LanCom Consultants and send it to the following address:
ATTN: SALES
LanCom Consultants
P.O. Box 1160
Garner, NC 27529-1160
Please make sure you print or
write on a piece of paper the following info: Your full
name, your permanent email address, what domain you would like to use,
whether you want us to register it (if you want us to
register it please add an extra $15.00 for the one year
domain registration) or whether you have an existing domain, and
what plan you are paying for.
Account
Questions
Can
I have more than one domain pointed to my
account?
Yes, for an additional one
time setup fee of $15.00. Basically the added domain
will clone the content of your original domain.. For
example If you have http://www.x.com/ and you
also have http://www.y.com/.
Your original website is x.com, but you would like y.com
to have the same content. This is what you need! If you
would like http://www.y.com/ To point
to subdomain.x.com, we can do that too! Inquire at the
sales department for further information.
Do
you support subdomains?
Yes, we support
subdomains. The amount of
subdomains wil depend on the plan you purchase.
What is a subdomain?
A
subdomain is any term you want
before your domain. For example you have a domain
www.x.com and say you want to create
another webpage. You can create a subdomain another.x.com and it can
be like a whole separate webpage. In essence it is a
domain as well. So it is a
very nice feature to have.
Technical
Questions
What
DNS should my domain name point to?
Please
see your activation email, they are listed towards the
bottom of the activation email titled "DNS
Instructions"
I have
been notified that my account has been set up but my
site is still not active
If you have received
a notification email and its been over 72 hours, it
means that you either did not point your domain name to
the right DNS servers or your ISP's DNS server has not
yet been updated. It generally takes 24 to 48 hours for domain
names to become active. This is just how the internet
works; there is no way we can speed up the process.
What
version of perl are you running?
Our servers
run Perl 5.6.1
What
version of PHP are you running?
Our servers
use PHP 4.2.3
What servers do you run?
We run off
of:
Intel Pentium 3.06 GHz Red Hat Linux 7.2
servers with 1024 MB of Ram
Bandwidth
Connection lines:
Multiple Multihomed OC3 and
OC12 connections 100 Mbps
How
do I enable SSI in my HTML pages?
To take
advantage of Server Side Includes(SSI) in your web page,
make sure the web page has the extension .SHTML and not
.HTML
Do you
support international domains?
Yes, but in
most cases you need to handle the domain registration
process by yourself. We cannot provide support for
domain registration for all the available country code.
However, feel free to ask us if you have any questions.
Do
you support ASP, Microsoft SQL Server and/or Microsoft
Access database?
No, not currently. We are however, researching possible windows plans for the future. Please contact sales@LanComHosting.com if you are interested. The more customers that want it, then the more likely we will provide this service.
Do
you offer Windows based hosting
accounts?
No, We do not currently provide Windows
based hosting.
I
have a script that is very complicated to install. Can
you install it for me?
Yes, we can
install it for you. Please contact support@LanComHosting.com to
inquire the fee to set it up. We do not provide
free support for the script, configuration and debugging
your scripts. We can provide that support for $45 per 30
minutes. However we will waive that fee if it turns out
that the problem is with our system.
Which brand of control panel do you use?
Can I see a demo?
We do not normally allow our clients to have direct access to their control panel, because we are a full service provider. We handle the entire design, production, programming, updates, email setup, and everything else for your website. In some cases, our clients need to have FTP or database access to certain areas of their sites. We will provide this on an as needed basis.
What kind of hardware and software do you
use?
We have to maintain a dynamic
and competitive hardware base and strive to stay on the
cutting edge of current technologies. We currently use
systems featuring Hyper-Threading Technologies.On the
software side, we use the industry standard RedHat
Linux.
|
